Privacy Policy for FlexiBite products on Ghivexonzla

Last updated: today for the English edition published at ghivexonzla.ddd.

This Privacy Policy describes how FlexiBite, operating studio services from 121 Tauhinu Road, Wellington 6022, New Zealand, collects, uses, stores, and shares personal information that relates to FlexiBite physical products such as the Cadence Rest Journal, Tauhinu Low-Light Lamp, and Lift & Reset Foot Platform, as well as related accessories, packaging inserts, and educational materials shipped from the Wellington workspace.

The policy focuses on product lifecycle data: browsing ghivexonzla, creating orders, paying where applicable, receiving courier deliveries, arranging studio pickups, requesting product support, and returning goods under the published return rules. It does not describe unrelated services that FlexiBite does not offer.

Controller and contact details

FlexiBite acts as the data controller for personal information processed when you interact with FlexiBite branded goods sold through ghivexonzla channels. You may contact the studio using the details on the contact page. The office identifier published for correspondence is office@ghivexonzla.world, which should be referenced exactly as printed when you write to us so messages route correctly.

Postal and pickup address: 121 Tauhinu Road, Wellington 6022, New Zealand. Telephone support is available at +64224143487 for questions about orders, product care, or privacy requests tied to a purchase.

Categories of personal information tied to products

Identity and contact data: full name, delivery address, billing address when different, email address if supplied, phone number if supplied, and notes you voluntarily add to an order or contact form about desk measurements, lighting preferences, or accessibility needs that help us recommend a suitable FlexiBite object.

Transaction data: items purchased, price paid in NZD, discounts applied, tax information required for New Zealand invoicing, courier tracking identifiers, pickup appointment times, and return case numbers when a product arrives damaged or unsuitable under the return policy.

Technical data: server logs generated when you load pages on ghivexonzla, including IP address, browser type, approximate region derived from network information, timestamps, and referring URL. This supports security monitoring and lightweight performance measurement for the product catalog.

Cookie-related data: identifiers stored on your device when you accept optional analytics or remember consent choices. Essential cookies may keep cart session continuity if a cart feature is active. Detailed naming, duration, and purpose appear in the Cookies Policy.

Product registration optional: if FlexiBite invites you to register a serial or batch code printed on packaging, we collect the code, purchase channel, and your contact information solely to send care reminders or safety notices about that batch.

How product order data is used

Fulfillment purposes: we use contact and address information to pick, pack, and dispatch FlexiBite products, print courier labels, notify you of delays, and confirm pickup readiness at the Wellington studio.

Payment processing: if payment processors are engaged, they receive the transaction details required to authorize charges. FlexiBite does not store full card numbers on ghivexonzla servers; tokens or masked references may be retained according to the processor agreement.

Customer support: messages you send about lamp warmth, journal binding, or foot platform height are reviewed by studio staff to provide accurate guidance and, when needed, to arrange warranty replacements consistent with the Terms of Use.

Product improvement: aggregated, non-identifying statistics about popular SKUs, return reasons, and packaging feedback help FlexiBite refine future manufacturing runs. Individual messages are not sold or rented.

Legal compliance: records may be used to meet tax, customs, or consumer protection obligations in New Zealand, including retaining invoices for the period required by law.

Lawful bases for processing

Contract performance: processing your order, taking payment, and delivering FlexiBite products relies on performing the sales contract you initiate.

Legitimate interests: maintaining website security, analyzing aggregated catalog traffic, and preventing fraud are necessary interests balanced against your rights.

Consent: optional marketing messages or non-essential cookies are used only where you opt in through clear controls.

Legal obligation: certain accounting and regulatory duties require retention of transaction records even if you request erasure of marketing data.

Sharing personal information

Courier partners receive name, phone number if provided, delivery address, and instructions such as leave-safe notes to complete delivery of FlexiBite parcels across New Zealand.

Infrastructure providers that host ghivexonzla or transactional email may access limited personal data under strict processing agreements solely to deliver the service.

Professional advisers such as accountants or legal counsel may review records under confidentiality when required for audits or disputes.

FlexiBite does not sell personal information as a business practice. Transfers are limited to operational necessity for the product journey.

International transfers

Primary storage is intended within New Zealand or jurisdictions offering adequate protection. If a subprocessor stores data abroad, FlexiBite requires appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Retention periods

Order records, including invoices and courier proofs, are kept for at least seven New Zealand financial years unless a longer period is mandated for a specific transaction type.

Support tickets may be archived for twenty-four months after closure unless a safety investigation requires longer retention.

Marketing consents and related profiles are deleted within thirty days of withdrawal, aside from logs proving the withdrawal itself.

Server logs rotate routinely, typically within ninety days, unless preserved to investigate abuse.

Security measures

Organizational measures include role-based access to order dashboards, training for studio staff who pack FlexiBite goods, and policies prohibiting personal device downloads of customer lists.

Technical measures include encrypted connections on ghivexonzla, hashed passwords for administrative accounts, and monitoring for unusual login attempts.

Physical measures include secured storage for returned products that may still carry your name on the label until inspection is complete.

Your rights

You may request access to personal information FlexiBite holds about your product orders and obtain a structured copy where feasible.

You may request correction of inaccurate shipping details or name spelling before a parcel departs.

You may request erasure of data that is no longer needed, subject to legal retention duties for tax invoices.

You may request restriction of processing or object to certain legitimate-interest processing; FlexiBite will evaluate requests individually.

You may lodge a complaint with the New Zealand Office of the Privacy Commissioner if you believe processing violates applicable law.

Automated decision-making

FlexiBite does not make solely automated decisions with legal or similarly significant effects regarding FlexiBite customers. Fraud checks may flag orders for human review.

Children

FlexiBite products are designed for adult workspaces. Purchases should be made by adults. If you believe a minor submitted personal data, contact the studio to remove it.

Third-party sites

ghivexonzla may embed Google Maps to show the Wellington studio. Google’s terms apply when you interact with the map. Limit tracking through your browser settings where possible.

Changes to this Privacy Policy

FlexiBite may update this Privacy Policy to reflect new FlexiBite product lines, legal requirements, or studio processes. The updated date at the top will change, and substantive revisions may be announced through a site notice or order email when practical.

Product-specific transparency commitments

Cadence Rest Journal purchases do not require creating an online account; if you choose to email feedback scans, those attachments are deleted after the improvement notes are captured unless you ask us to keep them.

Tauhinu Low-Light Lamp batch codes help FlexiBite notify you if a cord revision is recommended; unsubscribing from those notices does not delete your purchase invoice.

Lift & Reset Foot Platform consultations may record height settings you share; that data is stored only with your order notes and follows the retention rules above.

For privacy requests specific to FlexiBite products, use the contact form with the subject line Privacy Request so the studio can authenticate your order before releasing information.